Privacy Policy
Last Updated: July 14, 2025
formulaML (“we,” “us,” or “our”) is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your data when you use our Excel add-in and related services.
Data We Collect
- Account Information: Email address, name, and contact details when you create an account
- Payment Information: Billing details processed securely through LemonSqueezy (we do not store payment card information)
- Function Usage: Which ML functions you use and frequency of use
- Performance Data: Data sizes, processing times, and error logs for service improvement
- Device Information: Browser type, operating system, and Excel version for compatibility
Your Excel Data
- Temporary Processing: Your data is processed temporarily to perform ML calculations
- No Permanent Storage: We do not permanently store your Excel spreadsheet data
- Automatic Deletion: All temporary data is automatically deleted within 7 days
How We Use Your Data
- Service Delivery: Provide formulaML functionality and process your ML requests
- Account Management: Manage your subscription and provide customer support
- Service Improvement: Analyze usage patterns to enhance our software and add new features
- Communication: Send important service updates and respond to your inquiries
- Legal Compliance: Meet our legal obligations and protect our rights
Data Storage and Security
- Encryption: All data is encrypted in transit and at rest
- Limited Access: Only authorized personnel can access your data for support purposes
- Data Retention: Account information is retained while your account is active; usage data is retained for 2 years
- Automatic Cleanup: Temporary processing data is automatically deleted every 7 days
- Security Measures: We implement industry-standard security practices to protect your information
Third-Party Services
We use trusted third-party services to provide our functionality:
- Microsoft Azure: Cloud computing and data processing
- Redis: Temporary data caching (automatically cleared weekly)
- Auth0: Secure user authentication and account management
- LemonSqueezy: Payment processing and subscription management
These services have their own privacy policies and security measures.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated data
- Portability: Request your data in a portable format
- Objection: Object to certain types of data processing
To exercise these rights, contact us at support@formulaml.com.
International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.
Changes to this Policy
We may update this Privacy Policy periodically. Changes will be reflected by updating the date at the top of this document.
Contact Us:
If you have questions or concerns regarding these documents, please contact us at support@formulaml.com.